FAQs

What products does Keep It Universal® offer?

Discover our range of stylish, unique streetwear and accessories. Our standout pieces include t-shirts, hoodies, long sleeves, sweatpants, and more to complete your look.

How do I find the correct size for Keep It Universal® products?

Most of our products fit true to size. KIU provides a detailed size chart on each product page, located just below the product title.

Follow our measurement guidelines for chest, waist, hips, and inseam to find your best fit. If you need additional help, contact our customer support team for personalized assistance.

What payment methods does Keep It Universal® accept?

KIU accepts various payment methods, including credit/debit cards, PayPal, and other secure online payment options. Choose the one that suits you best during checkout.

Is there free shipping?

Yes! KIU offers free worldwide shipping for orders over $120.

Does Keep It Universal® ship internationally?

Yes! KIU provides worldwide shipping. Shipping costs vary based on your location, and orders over $120 qualify for free shipping.

Are duties and taxes included in my order?

European Union
We cover all duties & taxes on EU orders. Some countries may require you to provide additional customs information to our carriers before receiving your order.

USA & Canada
We cover all duties & taxes on US and Canadian orders. Some carriers may require additional customs information to complete the delivery.

United Kingdom
Duties and taxes do not apply.

Other International Orders
For orders outside of the listed territories, duties and taxes may apply and are the responsibility of the recipient. Some countries may require additional customs information for delivery.

If you believe you have been incorrectly charged for duties and taxes, please contact us.

Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email. You can track your package directly on the Keep It Universal® website.

How long does shipping take?

Shipping times vary based on your location.

Order Processing & Shipping Times

At Keep It Universal®, we take great pride in delivering high-quality products that reflect our values of craftsmanship and attention to detail. Each item is carefully prepared and undergoes a thorough quality check before shipping.

Because of this commitment to excellence, our processing and shipping times may take slightly longer than standard fast-fashion brands. Once your order is placed, it will be processed within 2–3 business days, and shipping times vary based on your location and demand.

We appreciate your patience and support as we ensure every piece meets the standards you deserve. Trust that when your order arrives, it will have been crafted with care and purpose.

Processing times may vary during peak seasons, sales, or holidays. Orders placed on weekends or holidays will be processed on the next business day.

How do I care for my Keep It Universal® products?

To keep your KIU items looking their best and lasting longer:

What is the return policy?

ALL SALES ARE FINAL. NO REFUNDS. We only offer returns, exchanges, or store credit.

You have 7 days from the date you receive your item to request a return. To be eligible, items must be:

Can I return or exchange Mystery Boxes?

No. Mystery Boxes are final sale items due to their constantly changing contents. We do not accept returns or exchanges on Mystery Box purchases.

To initiate a return for other items, contact us at connect@keepituniversal.com.

What if I receive a defective item?

KIU ensures strict quality control, but if you receive a defective product, contact us immediately at connect@keepituniversal.com.

Our team will assist you through the return or exchange process and provide a replacement.

How can I contact Keep It Universal® customer support?

You can reach KIU Customer Support by emailing connect@keepituniversal.com. We typically respond within 24 hours.

Can I customize my Keep It Universal® order?

Currently, we do not offer customization for individual orders. However, our limited-edition designs are crafted to make a statement.

Are Keep It Universal® products restocked?

No. Our products are limited edition, with no restocks. Once an item sells out, it won’t return, so grab your favorites while you can!

Are Keep It Universal® products unisex?

Absolutely! Many of our designs are gender-neutral, letting everyone showcase their unique style.

Do you have physical stores?

KIU primarily operates online, but we occasionally host pop-up events and collaborate with select retailers. Follow us on social media for updates on upcoming events and store locations.

How can I stay updated on new releases?

Stay in the loop by subscribing to our newsletter via SMS or email and following us on social media. We announce new drops, exclusive releases, and maybe even restocks there!