Frequently Asked Questions
KIU is a new era in streetwear — built with soul. This is where style meets connection, where every piece is designed to break barriers.
It’s what the world needs right now.
Every piece is made fresh for you.
- Hoodies & T-shirts: ~2 days to produce
- Denim & washed styles: ~3–4 days to produce
- Transit time: 5–10 business days
Average delivery = 7–12 days total.
Real gear takes real time.
Yes. Once your order ships, you’ll get a tracking link via email. Or visit our tracking page
Most of our pieces fit true to size. For a more relaxed, oversized fit, consider sizing up one or even two sizes for an extra-loose look. Each product page has a size chart just below the title. Still unsure? Reach out to us — we’ll help you lock in the right fit.
- Wash in cold on gentle/hand wash cycle
- Turn items inside out before washing
- Air dry only — no tumble
All sales are final — no refunds. Returns or exchanges are only accepted within 7 days for unworn, unused items with tags still attached. Mystery Boxes are always final sale.
Email us at connect@keepituniversal.com. We’ll replace it.
No restocks. Every drop is limited edition — once it’s gone, it’s gone.
No restocks. Every drop is limited edition — once it’s gone, it’s gone.
Yes — our designs are made for everyone. Goes with the brand name.
We’re mainly online, but sometimes host pop-ups or collaborations. Follow us to stay updated.
Each piece is printed using high-quality direct-to-garment (DTG) technology. This process allows detailed artwork and rich color while keeping the fabric soft and breathable. Because each item is produced after your order is placed, it helps reduce waste and ensures every piece is made with care.
No. Each order is delivered in branded protective packaging to ensure safe arrival. The focus is on the garments inside, not presentation packaging.
Please contact us directly at connect@keepituniversal.com before filing a dispute so we can resolve the issue promptly.